NewsFebruary 12, 2020

Air Italy to Cease Operations on February 25th

Air Italy has announced that it will cease operations on 25 February. Air Italy’s fleet has been grounded and all flights from 11 to 25 February will be operated by other carriers on behalf of the airline. Last flight from Male’ will be on the 26th February.

Following the shareholders’ meeting of Air Italy (Alisarda and Qatar Airways through AQA Holding spa) which decided the “liquidazione in bonis” of the company, and with the aim of minimizing the inconvenience for passengers holding Air Italy tickets, the airline informs all passengers that:

From February 11 to 25, 2020 inclusive, all Air Italy flights will be operated by other carriers at the times and on the days previously scheduled; all passengers who booked flights (outward or return) after February 25, 2020 will be re-protected or fully refunded.

All scheduled flights (outward or return) up to and including February 25, 2020 (including the first departures on the morning of February 26, 2020 of domestic flights to Malpensa and from Male and Dakar airports) will be regularly operated, without any changes to the original scheduled dates and times and on the same flight conditions. Passengers will be able to fly using their ticket. Alternatively, passengers can always opt for a full ticket refund by emailing the following address refunds@airitaly.com (or contacting their travel agency) prior to their flight’s departure time.

  • For all tickets scheduled to depart by February 25, 2020 and to return after February 25, 2020: the outward journey will be regularly operated, without any changes to the original scheduled dates and times and the same flight conditions; with regards to the return flight, passengers will be offered a travel option on the first available flight of another carrier, the details of which will be provided from 18 February 2020 by calling the following number from Italy: 892928, from abroad: +39078952682, from Usa: +1 866 3876359, from Canada: +1 800 7461888, or by contacting the travel agency in the case of purchase through this channel.
  • Alternatively, passengers can opt to claim their refund for unused flight segments, by emailing the following address refunds@airitaly.com (or by contacting the travel agency if the ticket was purchased through it) prior to the flight’s departure time.
    Tickets for return flights after February 25, 2020:
  • If purchased directly via the web (Air Italy portal) or Air Italy contact center, they will be fully refunded in a manner that will be provided via email, or requesting it at the address refunds@airitaly.com
  • If purchased through the Air Italy ticket office, they will be fully refunded by going to any Air Italy ticket office
  • If purchased through a travel agency it will be necessary to request a refund or a change of travel by contacting the agency

Air Italy is the latest airline to collapse, following 2019’s bankruptcies of Iceland-based Wow Air, British travel company Thomas Cook, Indian airline Jet Airways, and French budget carrier XL Airways.