NewsMay 23, 2020

Emirates Resumes Passenger Flights With New Measures

Emirates has resumed regular passenger flights from Dubai International, to nine destinations with a series of new safety procedures.

The Dubai airline launched flights from the UAE to Europe, the US, Canada and Australia from May 21.


Upon check-in, Emirates will give all passengers free hygiene kits. These will include face masks, gloves, antibacterial wipes and hand sanitizer. The gloves and masks must be worn at the airport and the face masks are also compulsory on all Emirates flights.

At Dubai International Airport, thermal temperature scanning is in place and protective barriers have been installed at each check-in desk and immigration counter to provide additional safety reassurance to passengers and employees.

Emirates will fly to Chicago, Frankfurt, London, Madrid, Melbourne, Milan, Paris, Sydney and Toronto, with flights scheduled on these routes until June 30.

Online check-in for all flights remain suspended. This allows Emirates team members to assign seats based on social distancing measures where possible. Families that are travelling together can request to sit as a group when checking in.

Emirates has amended its boarding procedures, and passengers will now enter the aircraft by exact row rather than zone, from the back of the plane to the front. Emirates boarding agents dressed in full personal protective equipment will be on hand to assist with this and all waiting areas have been amended to allow for social distancing.

Travelers who are set to transit through the airport onto another flight will have to go through thermal screening upon disembarkation. They will then be given new hygiene kits at the gate before boarding a connecting flight.

In-flight safety measures

An additional crew member has been added to all Emirates flights that have a flying time of more than 90 minutes. This person, the cabin services assistant, will be responsible for sanitation of lavatories which will now be cleaned every 45 minutes.

Cabin baggage remains restricted to essential items such as a laptop, handbag, briefcase or baby items for on board.

In business and economy class, Emirates will resume its service with hot meals, using cutlery and crockery, sterilized before each use. Premium passengers will be given single-use menus, and items such as mattresses, pillows, blankets, headphones and toys will be hygienically sealed before use.

The airline recommends that travelers carry their own pen with them to fill out Health Declaration Forms required at some destinations.

“We are working with all the stakeholders in Dubai – including the airport, immigration, health and aviation authorities to implement such measures, and we will continue to review and consult expert advice for any development and changes,” said Adel Al Redha, Emirates’ Chief Operating Officer. “We are all aware that we have to adapt to different practices during this pandemic in our day to day activities.”