With a lifelong love for travel and a curiosity about different cultures, Jenna Gangmei, found her calling in the hospitality industry. Throughout her career, Jenna has embraced the dynamic world of sales and marketing, viewing each challenge as an opportunity to create meaningful connections and deliver unforgettable experiences.

In this exclusive interview, we delve into Jenna’s vision for Barceló Whale Lagoon Maldives and gain insights into her professional journey, her passion for guest experiences, and her approach to leading sales and marketing efforts at Barceló Whale Lagoon Maldives.

Could you tell us about your career journey and what motivated you to take on the role of Director of Sales and Marketing at Barceló Whale Lagoon Maldives?

My career in hospitality has been an exciting journey filled with learning, growth, and a passion for creating unforgettable experiences. I have always loved the dynamic nature of sales and marketing, where every challenge is an opportunity to connect and inspire. Joining Barceló Whale Lagoon Maldives felt like the perfect next step-combining my love for hospitality with the chance to contribute to an incredible brand in a dream destination. I am excited to be part of a team that is redefining guest experiences, and I look forward to making a meaningful impact here.

Barceló Whale Lagoon Maldives is a relatively new addition to the resort scene in the Maldives. How would you describe the resort’s unique identity, and what sets it apart from other resorts in the region?

Barceló Whale Lagoon Maldives is a fresh, exciting retreat that blends Spanish hospitality with the natural beauty of the Maldives. What makes us special is our warm, personalised service and the unique location in South Ari Atoll — one of the best spots for year-round whale shark sightings. We offer a perfect mix of modern comfort and island serenity, with exceptional dining, wellness experiences, and a laid-back yet vibrant atmosphere. More than just a resort, it is a place where guests can truly unwind and create unforgettable memories.

How has the landscape at Barceló Whale Lagoon Maldives evolved, and how has this shaped the resort’s design and offerings?

Barceló Whale Lagoon Maldives was designed to blend seamlessly with its stunning natural surroundings while offering modern comforts and authentic experiences. Our location in South Ari Atoll, known for its rich marine life and year-round whale shark sightings, has greatly influenced our offerings-from curated diving and snorkelling adventures to ocean-inspired wellness experiences. The resort’s evolution has been guided by a balance of sustainability and experiences, ensuring that guests enjoy the beauty of the Maldives while respecting its delicate ecosystem. With thoughtfully designed spaces, exceptional dining, and immersive activities, we have created a haven where guests can relax, explore, and connect with nature in a truly unforgettable way.

What practices do you implement to keep your team driven and aligned with the resort’s long-term goals and culture?

Keeping my team motivated and aligned with Barceló Whale Lagoon Maldives’ long-term goals starts with clear communication, a strong team culture, and a shared passion for excellence. I believe in leading by example – fostering a positive, supportive environment where everyone feels valued and empowered. Open discussions, and recognising achievements help keep the team engaged and inspired. We also focus on creating a culture of innovation and collaboration, where new ideas are encouraged and personal growth is nurtured. By ensuring every team member understands our vision and feels a sense of ownership, we create a motivated and dedicated team that delivers exceptional experiences to our guests.

In your current role, how do you ensure your teams are maintaining excellent relationships with key clients, and what tools or techniques do you use to keep these relationships strong?

Building strong relationships with key clients is a top priority at Barceló Whale Lagoon. I encourage my team to focus on personalised communication, understand each client’s needs, and provide excellent service at every interaction. Most importantly, we build trust by being proactive, responsive, and consistently delivering on our promises because strong partnerships are built on reliability and a personal touch.

With the tourism industry constantly evolving, how do you expect these shifts to influence Barceló Whale Lagoon Maldives, and what actions are you taking to stay ahead?

Tourism is constantly evolving, and at Barceló Whale Lagoon Maldives, we adapt by focusing on personalised experiences, sustainability, and innovation. Travellers today seek more than just destination — they want meaningful connections and responsible travel. We stay ahead by enhancing our offerings, embracing eco-friendly initiatives, and leveraging technology to better understand guest needs. By staying flexible and always putting our guests first, we ensure Barceló Whale Lagoon Maldives remains a top choice for unforgettable island experiences.

What is your personal vision for Barceló Whale Lagoon Maldives in the next 3-5 years, and what strategies do you have in place to position the resort for long-term success?

My vision is to make Barceló Whale Lagoon Maldives a top choice for relaxed, high-quality Maldivian experiences. As part of the Barceló Hotel Group, we uphold its standards while offering warm hospitality and personalised service. We focus on strong partnerships, sustainability, and Barceló’s phygital approach, blending hospitality with digital innovation for a seamless guest experience. By staying guest-focused and adaptable, we aim to position the resort as a preferred destination in the Maldives.