We had the opportunity to interview Mohamed Mizaan Saeed, the Sales Manager at Fushifaru Maldives. With a proven track record of surpassing sales targets and effectively managing teams, Mizaan has made notable contributions to the success of the resort.

Motivated by his unwavering passion for the work and a commitment to exceptional service, Mizaans’s drive to excel and adapt to future trends solidifies Fushifaru’s ongoing success.

Can you tell us a bit about your journey to becoming the sales manager at Fushifaru?

My previous expertise in 5-star luxury for similar roles, as well as excellent leadership and communication skills to manage a team, provided me with the opportunity to join the Fushifaru Family. Also with a passion for the hospitality industry and a dedication to providing outstanding service.

How do you and your team identify and target potential customers for Fushifaru in the local market and beyond?

Identifying and targeting potential clients is an essential step in the sales process. We perform market research to better understand our target audience’s needs and preferences. This assists us in identifying potential customers who fulfil Fushifaru’s ideal customer profile.

In addition, we visit industry events, conferences, and trade exhibits to meet and create relationships with new clients.

Can you describe the ideal customer for Fushifaru, and how do you tailor your sales approach to meet their needs and expectations?

Fushifaru Maldives’ ideal customer is someone seeking a luxurious and relaxing vacation in a romantic and private setting, with the opportunity to explore the underwater world, enjoy wellness activities, and participate in adventurous activities.

Once we’ve identified potential clients, we may target them by personalizing our sales pitch to their individual requirements and preferences and closing the deal utilizing various sales strategies like value-based selling, relationship building, and objection handling.

What strategies do you use to stay up to date with industry trends and changes in the market, and how do you adapt your sales strategies accordingly?

To stay up to date, Attending business events and conferences is a great way to remain up to date on the latest market trends and changes. We may meet industry experts, attend workshops and seminars, and network with other professionals in the sector.

We may collect and evaluate client input to determine shifting market trends and customer preferences. This can help us adjust our sales methods to better match the needs of our customers.

Overall, staying current with industry trends and market changes necessitates a proactive approach that includes continuous learning, data analysis, and contact with industry experts and associations. The sales team at Fushifaru Maldives can remain competitive in the ever-changing hospitality business by remaining informed and altering the sales strategies accordingly.

What do you enjoy most about working in sales, and what keeps you motivated to succeed?

I appreciate the ability to constantly learn and enhance my skills. The sales sector is always changing, and there is always something new to learn about the product, the customer, or the sales process itself.

What motivates me to achieve will be determined by my personal goals and ideals, it is also driven by the delight of assisting clients and dedicated to providing value.

What do you see as the future of sales in the hospitality industry in the Maldives, and how do you think Fushifaru can continue to stay ahead of the competition?

With an increased desire for one-of-a-kind and personalized experiences, Maldives hotels and resorts are anticipated to provide more customized packages and services to meet the preferences of their customers. Fushifaru Maldives can keep ahead of the competition by providing tourists with customized experiences.

Fushifaru Maldives can distinguish itself by offering environmentally friendly amenities and services, minimizing single-use plastics, and implementing energy and water conservation measures.

The use of technology in the hospitality business is becoming increasingly significant, with many Maldives hotels and resorts offering advanced technical amenities such as mobile check-in, keyless entry, and room automation systems. Fushifaru Maldives can maintain its competitiveness by adding cutting-edge technology to improve the tourist experience, such as virtual reality tours or customised smartphone apps.

Wellness activities such as yoga, meditation, and spa treatments are becoming increasingly popular in the Maldives. Fushifaru Maldives will be able to address this need by providing comprehensive wellness programs and services that promote physical and mental well-being.

Fushifaru Maldives can continue to attract customers and preserve its position as a premier hospitality destination in the Maldives by embracing these trends and staying ahead of the competition.