Our team had the pleasure of speaking with Shady Morgan, the Head of Sales at NOOE Maldives Kunaavashi. With nearly two decades of experience in sales, Shady has worked across three different countries, including prominent roles with international chains such as Hilton. He made a bold move to the Maldives during the pandemic, adapting his sales strategies to the unique challenges posed by the tropical resort destination. Shady’s insights into the untapped potential of the Maldives’ hospitality industry and his ability to navigate diverse cultures make him a valuable expert in the field. Additionally, his curiosity for artificial intelligence positions him at the forefront of technological advancements in the hospitality and sales sectors.

Tell us a bit about yourself and your professional background and key milestones that have led you to your current role.

I have a rich background in sales, spanning nearly two decades and covering three countries—Saudi Arabia, the UAE, and Oman. My journey began with renowned international chains like Hilton, where I honed my expertise. This invaluable experience paved the way for me to join NOOE Maldives Kunaavashi, where I currently serve as the Head of Sales.

How did you adapt your sales strategies to the unique challenges posed by the pandemic, especially in the context of a tropical resort destination?

Despite the challenges, I took a leap of faith and started as a Sales Manager, even though my previous role was Deputy Director of Sales & Marketing at Hilton Salalah. Adapting to the unfamiliar territory of the Maldives, I navigated the pandemic by embracing change and innovation. This adaptability was crucial in overcoming the hurdles and ascending to my current position.

What do you believe is the untapped potential in the Maldives’ hospitality industry?

The Maldives holds significant untapped potential, particularly in areas like Sustainable Tourism, Digital Transformation, and collaboration with local communities. Embracing these aspects, along with expanding to new markets and catering to mid-range and budget travelers, can drive growth in the hospitality sector.

Given your background in both the Gulf and the Maldives, how do you navigate and adapt your sales techniques to cater to different cultures and customer preferences?

Navigating diverse cultures requires a versatile skill set, including adaptability, multilingualism, cultural understanding, and strong networking abilities. Market research, excellent customer service, crisis management, and sustainability awareness are also crucial. By blending these skills, I effectively cater to the unique demands of each region, ensuring successful sales strategies.

You mentioned your curiosity for artificial intelligence. In what ways do you think AI could revolutionize the hospitality and sales industry?

AI presents enormous potential in streamlining operations, enhancing customer experiences, and driving revenue growth. By leveraging AI technologies, businesses can revolutionize their operations, creating more efficient and personalized interactions with customers, ultimately shaping the future of both the hospitality and sales industries.

For you personally, what is the most rewarding aspect of your job?

The most rewarding aspects of my job include team development, ensuring customer satisfaction, fostering innovation, receiving recognition, advancing in my career, and providing strategic leadership. Continuous learning is also deeply fulfilling, allowing me to evolve in this dynamic industry.

What advice do you have for young professionals aspiring to build a successful career in sales and marketing within the luxury hospitality industry?

To young professionals, I would say, stay persistent and dedicated. Learn from both successes and failures, and maintain your enthusiasm for the field. In customer service-oriented industries, dedication and passion are key. With time and commitment, the journey can be incredibly rewarding and fulfilling.