Our team had the pleasure of speaking with Shady Morgan, the Head of Sales at NOOE Maldives Kunaavashi. With nearly two decades of experience in sales, Shady has worked across three different countries, including prominent roles with international chains such as Hilton. He made a bold move to the Maldives during the pandemic, adapting his sales strategies to the unique challenges posed by the tropical resort destination. Shady’s insights into the untapped potential of the Maldives’ hospitality industry and his ability to navigate diverse cultures make him a valuable expert in the field. Additionally, his curiosity for artificial intelligence positions him at the forefront of technological advancements in the hospitality and sales sectors.
I have a rich background in sales, spanning nearly two decades and covering three countries—Saudi Arabia, the UAE, and Oman. My journey began with renowned international chains like Hilton, where I honed my expertise. This invaluable experience paved the way for me to join NOOE Maldives Kunaavashi, where I currently serve as the Head of Sales.
Despite the challenges, I took a leap of faith and started as a Sales Manager, even though my previous role was Deputy Director of Sales & Marketing at Hilton Salalah. Adapting to the unfamiliar territory of the Maldives, I navigated the pandemic by embracing change and innovation. This adaptability was crucial in overcoming the hurdles and ascending to my current position.
The Maldives holds significant untapped potential, particularly in areas like Sustainable Tourism, Digital Transformation, and collaboration with local communities. Embracing these aspects, along with expanding to new markets and catering to mid-range and budget travelers, can drive growth in the hospitality sector.
Navigating diverse cultures requires a versatile skill set, including adaptability, multilingualism, cultural understanding, and strong networking abilities. Market research, excellent customer service, crisis management, and sustainability awareness are also crucial. By blending these skills, I effectively cater to the unique demands of each region, ensuring successful sales strategies.
AI presents enormous potential in streamlining operations, enhancing customer experiences, and driving revenue growth. By leveraging AI technologies, businesses can revolutionize their operations, creating more efficient and personalized interactions with customers, ultimately shaping the future of both the hospitality and sales industries.
The most rewarding aspects of my job include team development, ensuring customer satisfaction, fostering innovation, receiving recognition, advancing in my career, and providing strategic leadership. Continuous learning is also deeply fulfilling, allowing me to evolve in this dynamic industry.
To young professionals, I would say, stay persistent and dedicated. Learn from both successes and failures, and maintain your enthusiasm for the field. In customer service-oriented industries, dedication and passion are key. With time and commitment, the journey can be incredibly rewarding and fulfilling.