NewsJune 16, 2020

Singapore Airlines Releases “New Normal” Of Flying Video

Singapore Airlines has released a new video on June 12 showing what the new normal in flying will be in this COVID-19 world.

“On your next journey with us, you will notice a few changes to your travel experience,” a statement by the airlines read.  “In these extraordinary times, we have stepped up our cleaning measures and introduced new ones designed to safeguard your well-being, while continuing to provide you with the kind of care that you expect from Singapore Airlines.”


Our Promise of Care

From complimentary care kits to using technology to facilitate your travel, watch to learn what we are doing to ensure that you travel safely at every step of your journey. For more information, please visit #SIAcares

Posted by Singapore Airlines on Thursday, June 11, 2020


New measures unveiled

Singapore Airlines (SIA) had previously announced a range of health and safety measures that the airlines under the SIA Group will be introducing. The other airlines are Scoot and SilkAir.

SIA assured that the company has stepped up cleaning procedures at all premises, including its SilverKris Lounges.

Every aircraft will undergo an enhanced cleaning process before each flight, and common surfaces and areas in the aircraft such as windows, tray tables, lavatories will be disinfected.

Headsets, headrest covers, pillow covers, bedsheets, and blankets are washed and replaced after every flight, SIA added.

The air in the aircraft is refreshed every two to three minutes with a ceiling to floor airflow pattern to limit the spread of virus and bacteria.

All aircraft are also installed with High Efficiency Particulate Air filters to remove viruses and bacteria.

Changes to in-flight service

From June 8, all airlines under SIA Group, including SilkAir and Scoot, will provide passengers on board with a Care Kit.

The Care Kit includes a surgical mask, anti-bacterial hand wipes and hand sanitizer.

The cabin crew will be wearing face masks throughout the flight.

When interacting with the passengers, the crew members will also wear eye goggles.

The in-flight meals will be replaced with snack bags instead for flights within Southeast Asia and mainland China.

When serving passengers during meal times, the crew members will be wearing gloves for hygiene reasons.

For long-haul flights, a single tray service will be introduced in place of table layout service in First Class and Business Class.

SIA will progressively reintroduce its signature satay and garlic bread from mid-June 2020.

Digital solutions

Passengers can access digital copies of over 150 different reading materials via the SingaporeAir mobile app and access the in-flight entertainment via a Companion App.

In the coming months, the SIA Group will also introduce in-flight e-menu and digital food ordering services in the lounges.

In time to come, passengers will be able to print their boarding passes and baggage tags at airport self service kiosks via the SingaporeAir mobile app or a QR code as well.