NewsMay 20, 2020

InterContinental Hotels Group Launches ‘Clean Promise’

InterContinental Hotels Group has announced the launch of a “Clean Promise”, which will be rolled out globally across its hotels and resorts from June 1.

The Group has updated its cleanliness policy in preparation for a post-COVID-19 world, committing to a higher standard of hygiene across its hotels and resorts.


Starting from June, IHG brands will operate under a Clean Promise developed through the company’s new Global Cleanliness Board, which has experts in operations, health, safety and guest experience, working external specialists to define solutions, best practice and implement processes.

Under the new system, hotel teams will also appoint Clean Champions to continue building the culture of clean instilled in IHG hotels around the world.

IHG updated cleaning protocols – At a glance:

– Reception: reduced contact at check-in, touch-less transactions, front-desk screens, sanitizer stations, sanitized key cards, paperless checkout.

– Guest Room: visible verification of sanitized items (e.g., glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of new technology.

– Public Spaces and Facilities: additional deep cleaning of high-touch surfaces, social distancing, “last cleaned” charts, best practices for pools, fitness centres and lounges.

– Food & Beverage: new standards and service approach to buffets, banquets, room service and catering.

These champions will focus on guests and colleagues as they navigate the new environment and help on-property teams to consistently deliver these elevated cleanliness standards.

IHG Australasia & Japan Managing Director Leanne Harwood told the Clean Promise was an extension of the company’s Way of Clean program, which was launched in 2015.

“We are proud to build on our industry-leading Way of Clean program to develop new science-led protocols and service measures, partnering with industry leading experts, and launching a global IHG Clean Promise that gives guests greater confidence and protection,” she said.

Developed through Ecolab and Diversey, the Way of Clean has now being expanded with additional COVID-19 protocols and best practices to reflect the advice of the World Health Organisation, Centres for Disease Control & Prevention, and local public health authorities in markets around the world.

Ms Harwood said future guests could expect to see evolved procedures in every area of the hotel.

“The perspective the world has gained from the past few months will frame the way everyone thinks about the ‘next normal’ and, for travellers unleashed back on the world after months of isolation, the most immediate concern will be around cleanliness, safety and wellbeing,” she said.

“IHG has been busily reshaping the experience for guests by redefining cleanliness and supporting guests’ personal wellbeing throughout their stay – and it’s driving innovation, especially where technology can make a difference.”

IHG group’s Maldivian properties include Holiday Inn Resort Kandooma Maldives and InterContinental Maldives Maamunagau Resort.