Qatar Airways has announced that passengers affected by changes in its services can opt for a future travel voucher that will be valid for one year from its issuance date. Qatar’s national airline had said that it would allow its passengers to get refund or re-book their tickets to alternative dates or destinations without any charge.
“Because of the operational challenges faced due to COVID-19 (coronavirus) we have altered or cancelled some of our services. If you are affected, you can re-book your ticket to alternative dates or destinations, or opt to receive a voucher for future travel, valid for one year from its issuance date. This policy applies to all tickets issued anytime until June 30, 2020, for travel on or before the same date,” said the airline in statement posted on its website.
The passengers, who have booked ticket though a travel agent, can contact their travel agent to amend booking or exchange their ticket for a future travel voucher.
The passengers, who have booked ticket on qatarairways.com or through any of its offices, can re-book their tickets or exchange ticket for a future travel voucher by calling any of its offices or contact centres.
“If your flight is operating normally and you have booked or are planning to book tickets for travel up to June 30, 2020, but you wish to change your travel plans, you can alter your travel date free of charge, or exchange your ticket for a future travel voucher valid for one year, up to 3 days prior to departure. This includes award flights,” added the multiple award-winning airline.
The Government Communications Office (GCO) announced on Monday that all inbound flights to Doha had been suspended for 14 days. Passengers of Qatar Airways with onward connections through HIA will be accepted for travel and its global network will continue its operation for transit passengers as normal.
“Passengers from all destinations served by Qatar Airways can still travel with the airline and transit through Hamad International Airport, subject to entry restrictions at their final destination,” said the airline.