SriLankan Airlines won the Silver Award in the “Corporate IT Awards” category at the Digital Excellence Awards organized by FITIS (Federation of Information Technology Industry in Sri Lanka) which was held recently.
The “Corporate IT Awards” recognizes and rewards companies that deliver outstanding operational excellence, measurable business advantage, tangible customer experience or outstanding impact through leading-edge implementation and usage of information technology. The assessment criteria is chiefly based on how Digital Transformation is achieved through a given product or system. Further, “Corporate IT Awards” aims to identify and celebrate IT organizations that go the extra mile to sustain their new technology and operational capabilities in the long run by addressing the critical business needs of their organization and people.
‘Digitalized Flight Operations through AeroOps (Tech Crew VR) and CabinOps (CCVR – Cabin Crew VR)’ was the entry forwarded by SriLankan Airlines, which mainly highlighted the operational transformation achieved onboard with the automation of Voyage Report processes related to both Tech and Cabin Crew members. This enabled productivity and efficiency in the operations while streamlining the back-office support services for improved user and passenger experience.
Digitalizing the flight crew Voyage Report (VR) capturing process; safety details capturing and analysis process, workflow configurations and providing comprehensive management information for decision making in terms of safety, regulatory and operational aspects are the main benefits. Regulatory information capturing, sharing, and storing electronically in secure and reliable form has aligned this system with compliance requirements. A strategic decision was taken to develop a solution with in-house software engineering resources who possess expert knowledge in airline domain, systems integration & mobile app development. Through this initiative the airline has saved 2M USD cash outflow.