NewsJuly 28, 2020

Emirates Launches Online Portal for Travel Trade Partners

Emirates has launched an online gateway to serve its travel trade partners around the world, it announced on July 27.

The Emirates Partners Portal is customized for each market and each partner to cater to their unique business environment and needs. The online gateway will serve as a one-stop shop for travel industry partners to access complete information on Emirates’ latest products, services and policies, and obtain technical support.


The portal also offers a range of functions including self-service tools and support, and in-built automation of business processes, for greater efficiency for travel partners, as well as providing clarity on the status of transactions.

Adnan Kazim, Emirates’ Chief Commercial Officer, said: “We are delighted to launch our game-changing Emirates Partners Portal to better serve and engage with our travel partners around the world. This is a bespoke platform which is unique in the industry, and it allows us to offer a truly personalized experience based on our partners’ profiles and needs. We invested in listening to our agents and partners, and then we built the Emirates Partner Portal to address their needs whether for information, training or technical support. We are grateful for our partnership with trade communities around the world and are excited to engage and support them through this new platform.

“Through the Emirates Partner Portal, backed by the expert support of our commercial teams around the world, we aim to offer unmatched flexibility and empower our travel partners so that they can confidently provide even better services to their customers, and help them to fly better with Emirates. This launch comes at an especially critical in our industry, where the need for the most up-to-date travel information is an essential business enabler.”

Built on the latest technology, on NDC/IATA standards, the portal provides access to Emirates’ content, critical operational updates 24/7, and other core Emirates platforms such as Dubai Experience. The technology also lends a firm foundation for the carrier’s commercial teams to provide market centric information, in multiple languages.

The registration and enrollment process is linked to each agent’s Emirates registered identification.

In July, Emirates announced that it will be the first airline to offer free cover for COVID-19 related medical and quarantine costs for passengers travelling to and from the UAE.

Emirates currently serves over 60 destinations in its network, facilitating travel between the Americas, Europe, Africa, the Middle East and the Asia Pacific via a connection in Dubai.